Register * You must register for access to some support pages  FAQ Search   Support Main Menu  Entry #252: How do I enter an AccessKey for ViewPoint in OpenVMS? Question How do I enter an AccessKey for ViewPoint in OpenVMS? Answer Problem: I have received a new AccessKey that I need to enter, but I don't need to install new software. How do I enter an AccessKey outside the installation process? Solution: Enter the following commands to edit your VIEWPOINT.INI file: $ SET DEF DISK_WHATEVER:[DATAMETRICS.VIEWPOINT.ETC] $ EDIT VIEWPOINT.INI Add the AccessKey to the very END of the file as follows (EDT editor). $ EDIT VIEWPOINT.INI *c endif ACCESSKEY 0 XXXXXX-XXXXX-XXX !there will be actual alphanumeric characters here *exit $ Please make sure to stop and start the collector by entering these commands: $@SYS$MANAGER:VIEWPOINT_SHUTDOWN $@SYS$STARTUP:VIEWPOINT_STARTUP Symptoms Collector will not start because the access key is invalid or expired.