Register * You must register for access to some support pages  FAQ Search   Support Main Menu  Entry #502: Forgot your EDM UC/PW ? Question Forgot your EDM UC/PW ? Answer EDM passwords can only be updated by EDM Admin users. If no EDM Admin can gain access through the user interface, then the password must be updated directly in the admin database. Issue the following sql commands against the edm-admin MSSQL Server database: select LoginName from T_USERS; update T_USERS set password='21232f297a57a5a743894ae4a801fc3' where userid=1; The first will display the user name for the EDM Admin account, the second will set the password to 'admin'. We recommend that you log in immediately to change the password. If you are using a different database, please contact Sightline Support for the necessary SQL statement.