Register * You must register for access to some support pages  FAQ Search   Support Main Menu  Entry #474: I'm not getting data from the SMI-S provider Question I'm not getting data from the SMI-S provider Answer You may need to check and make sure statistics are enabled. This is normally done by default. But if not, you can connect using the TestSMIProvider.exe in the EMC/ECOM/ECIM/bin folder (usually under program files). Execute the program and accept all defaults (unless you've changed the username or password) This will present a prompt. You want to do a get instance (gi) Then provide the Object Path for your Symmetric array: This is an example object path to provide: Symm_BlockStatisticsService.CreationClassName="Symm_BlockSta tisticsService",Name="EMCBlockStatisticsService",SystemCreat ionClassName="Symm_StorageSystem",SystemName="SYMMETRIX+0001 9870XXXX" This is sample output. (EMCProvider:5988) ? gi ObjectPath: Symm_BlockStatisticsService.CreationClassName="Symm_BlockSta tisticsService",Name="EMCBlockStatisticsService",SystemCreat ionClassName="Symm_StorageSystem",SystemName="SYMMETRIX+0001 9870XXXX" LocalOnly [false]: IncludeQualifiers [false]: Property to include ('-' for all)? [-]: Started Property to include ('-' for all)? [-]: ++++ Testing GetInstance: Symm_BlockStatisticsService.CreationClassName="Symm_BlockSta tisticsService",Name="EMCBlockStatisticsService",SystemCreat ionClassName="Symm_StorageSystem",SystemName="SYMMETRIX+0001 9870XXXX" ++++ GetInstance Symm_BlockStatisticsService.CreationClassName="Symm_BlockSta tisticsService",Name="EMCBlockStatisticsService",SystemCreat ionClassName="Symm_StorageSystem",SystemName="SYMMETRIX+0001 9870XXXX" repeat count 1 in 0 seconds <INSTANCE CLASSNAME="Symm_BlockStatisticsService" > <PROPERTY NAME="Started" TYPE="boolean"> <VALUE>TRUE</VALUE> </PROPERTY> </INSTANCE> What you are looking for is the TRUE in the <VALUE> xml tags. This means statistics are enabled for this array. If it is false, you'll need to do a set property on the Started property, setting it to TRUE, and then re-run the above command. If you need any help, please contact SightLine Systems Support and we'll help you configure storage collection.